SHIPPING POLICY
FORGE K9 currently ships to addresses within the United States.
SHIPPING COST
Standard tracked shipping is free on all U.S. orders. Any optional paid shipping service will be clearly shown at checkout before payment.
PROCESSING TIME
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays begin processing on the next business day.
ESTIMATED DELIVERY
After processing, delivery is typically estimated at 7–12 business days. Delivery times are estimates rather than guarantees and may be affected by carrier delays, severe weather, customs processing, high-volume periods, or an incorrect delivery address.
TRACKING
When tracking becomes available, we will send it to the email address provided at checkout. Tracking information may take up to 48 hours to update after dispatch.
ADDRESS CHANGES
Please review your shipping address before placing an order. If you need to request a correction, contact us as soon as possible at working.spacear@gmail.com. We cannot guarantee changes after an order has entered fulfillment.
LOST, DAMAGED, OR INCORRECT ORDERS
If your order arrives damaged, contains the wrong item, or appears to be lost in transit, contact working.spacear@gmail.com with your order number and, where applicable, clear photos of the package and item. We will review the case and provide an appropriate resolution. Please report visible damage or an incorrect item within 7 days of delivery.
DELIVERED BUT NOT RECEIVED
If tracking shows that an order was delivered but you cannot locate it, first check with household members, neighbors, and the carrier. Then contact us so we can help investigate. FORGE K9 is not responsible for loss caused by an incorrect address supplied at checkout or theft after confirmed delivery, but we will make a reasonable effort to assist.
CONTACT
For shipping questions, contact us at working.spacear@gmail.com. We aim to respond within 1–2 business days.